TRAINING COURS

Marketing:

• Hotel marketing systems set up.(SOP)
• Hotel - Manual guide
• Filing agent, company systems
• Contracting agency over 2,000 agencies and 1,000,000 of website including CRS Center Reservation systems / GDS (Global Distribution System) such as Amadeus, saber, Worldspan, etc.
• Set up new plan marketing (e-marketing)
• Report modify for sales and management requested by computer    
• Systems (such as Comanche, Fidelio, Easyfo)
• How to look up the revenue and cash flow report for management
• Modify cash flow report (manual or Hotel solution)
• How to look up marketing report
• Training reservation staff to operate.
• Hotel software program consult depend on Hotel systems.
• Marketing & Reservation consult.  
• Hotel marketing systems set up.
• Filing agent, company systems
• Contracting agency ( over 1,500 agencies and 700,000 of website including
• Global Distribution System (GDS) such as Amadeus, saber, Worldspan, etc.

• Set up new plan marketing (e-marketing)
• Report modify for sales and management requested by computer Systems (such as Comanche, Fidelio, Easyfo) 
• How to look up the revenue and cash flow report for management
• Modify cash flow report (manual or Hotel solution)
• How to look up marketing report
• Training reservation staff to operate.
• Hotel software program consult depend on Hotel systems.
• Marketing & Reservation consult.

Reservations

• The goal of the Reservations Department
• The nature of reservations
• Reservations record-keeping and data analysis
• Types of reservations
• Processing individual reservations
• Handling group reservations
• Determining room availability
• Preventing common reservation problems
• Changes in reservations
• End-of-day processing
• Summar

Hotel operation;

• Room dividion by member of FOMA / EHK Club member
• Food & beverage
• Kitchen (set menu all kind of cuisin such as German, French, Italian, Thai etc. by professional from 5 star hotel chef)
• Back office (accounting, POS) / personnel
• Marketing (Reservation systems, agencies filling, e-marketing systems)

Training and consulting

1. Flow of business through the Hotel

• Overview of business flow
• Summary

2. Sales and Marketing department set up.

• Hotel marketing systems set up.
• Filing agent, company systems
• Contracting agency ( over 1,500 agencies and 700,000 of website including
• Global Distribution System (GDS) such as Amadeus, saber, Worldspan, etc.

• Set up new plan marketing (e-marketing)
• Report modify for sales and management requested by computer Systems (such as Comanche, Fidelio, Easyfo) 
• How to look up the revenue and cash flow report for management
• Modify cash flow report (manual or Hotel solution)
• How to look up marketing report
• Training reservation staff to operate.
• Hotel software program consult depend on Hotel systems.
• Marketing & Reservation consult.

3. Reservations

• The goal of the Reservations Department
• The nature of reservations
• Reservations record-keeping and data analysis
• Types of reservations
• Processing individual reservations
• Handling group reservations
• Determining room availability
• Preventing common reservation problems
• Changes in reservations
• End-of-day processing
• Summar

4. Room division by member of FOMA / EHK Club member

5. Food & beverage

6. Kitchen (set menu all kind of cuisin such as German, French, Italian, Thai etc. by     professional from 5 star hotel chef)

7. Back office (accounting, POS) / personnel

8. Marketing (Reservation systems, agencies filling, e-marketing systems)